Frequently Asked Questions

Shipping Questions

You can pre-order/hold your order by contacting your local Peterbrooke store and have it shipped, delivered or picked up on a particular date. A Payment will be required to hold the order.

Not at this time.

Peterbrooke ships via UPS. Any orders placed by 2pm EST will go out the same day. Note: UPS does not ship to APO’s or PO Boxes. Any orders after 2pm EST will be shipped the next business day. Same day local deliveries are for the Jacksonville, Florida area only.

Any items can be purchased and picked up at one of our locations. Please contact your local Peterbrooke for further assistance.

Product Questions

UTZ Certified stands for sustainable farming of cocoa with better opportunities for farmers, their families and our planet. The UTZ program enables farmers to learn better farming methods to increase yields for cocoa, help improve working conditions and to help take better care of the environment. Peterbrooke Chocolatier is one of the early adopters of this program in the United States. Learn more at www.utzcertified.org.

We offer custom chocolate molds for any occasion! We also offer custom logo chocolate bars and custom chocolate baskets. Please contact us at ­1-800-771-0019 or visit your local Peterbrooke Shop to see how we can help you create unique items just for you.

The chocolate ships from our chocolate factory in Jacksonville, Florida.

Store all chocolate in a cool dry area. Keep away from sunlight. Although not recommended, solid chocolate can be frozen for up to 6 months.

Milk chocolate – Contains dairy.
Dark chocolate – Less than half of 1% is dairy
72% – No dairy

The chocolate itself does not contain nuts, however, ALL product produced is manufactured in a facility that uses nut products.

Plain chocolate is gluten free. Any cookies or pretzels dipped in chocolate may contain gluten.

Questions About Peterbrooke Chocolatier

Peterbrooke has been making handmade, hand-dipped chocolate products since 1983! Now we have multiple locations throughout the Southeast.

We do both! We offer birthday parties, ladies night, corporate events and more. Each store can provide you with details, and we also host parties at our chocolate factory.

We also offer Peterbrooke catering, bringing you our milk or dark chocolate fountain, strawberry trees, party trays and more. Please contact us at ­1-800-771-0019 or contact your local Peterbrooke Chocolatier for more details.

Please visit or call your local Peterbrooke Chocolatier and ask to speak to a store manager.